PRIVACY STATEMENT
Privacy Statement for the Australian Centre for Integrative Studies
At the Australian Centre for Integrative Studies we are committed to protecting your personal details securely and sensitively, in accordance with the NSW Privacy and Personal Information Protection Act 1998.
Our Client Privacy Statement outlines how we deal with your personal information, whether it is collected through the Australian Centre for Integrative Studies website, email system, telephone, newsletter or through any online or other electronic media.
The Australian Centre for Integrative Studies divided this Privacy Statement into the following sections:
- How is personal information collected?
- What personal information does the Australian Centre for Integrative Studies collect?
- How is your personal information used?
- When and how can you opt out?
- Security of personal information
- Are there other circumstances where personal information will be given to anyone else?
- How can you check and update your personal details and preferences?
- What are cookies and how does the Australian Centre for Integrative Studies use this device?
- Changes to the Privacy Statement
- What if I am concerned about a breach of privacy by the Australian Centre for Integrative Studies?
1. How is personal information collected?
In order to provide quality service the Australian Centre for Integrative Studies offers clients the ability to enquire for information through many different channels
A call to the Centre via telephone, a facsimile message, email from the website and mail services are used.
The Australian Centre for Integrative Studies may also send literature at different times, in the form of a newsletter or contact mail.
These channels reflect the various methods in which the Australian Centre for Integrative Studies collects personal information about customers. Collection of information will occur at the time you provide information to the Australian Centre for Integrative Studies in the above various ways.
2. What personal information does the Australian Centre for Integrative Studies collect?
If you wish to enquire about our range of services through any of these channels, we need you to provide information including name, mailing address, telephone, email and other personal identifying information. The reason we require this information is so that we may contact you regarding your enquiry, in reply, in the case of changing an event, or if we have difficulties with your transaction.
If you wish to browse the Australian Centre for Integrative Studies website for information, you will remain anonymous during your entire visit. However, when you engage in a reply request, we may ask you to provide certain information about yourself by filling out and submitting an online form. This is completely optional, except where a required stated field occurs, for you to engage in these activities. If you elect to engage in these activities, the Australian Centre for Integrative Studies may ask that you provide us with personal information, such as your first and last name, mailing address, email address, telephone, facsimile numbers, and other personal identifying information. If you do not provide required data with respect to particular activity, you might not be able to engage in your requested activity with us.
When you look at the website of The Australian Centre for Integrative Studies our Web Servers make a record of your visit and log the following information for anonymous, statistical purposes:
- Your computer’s unique internet address
- The date and time of your visit
- The pages you accessed and documents downloaded
- The previous website you have visited to find our website - via search engine or a link on another website
- The type of browser and operating system you are using
- The amount of time spent on our website
This provides us with information about how the website is used and navigated, including number of hits, the frequency and duration of visits. It does not personally identify users.
3. How is your personal information used?
The Australian Centre for Integrative Studies may use your personal information to
- Process and manage your request
- Send you your requested information
- Contact you if events change
- Process your transaction under the terms of our credit card merchant agreements governing credit card transactions
- Contact you if we have difficulties with your transaction or request
The personal information you supply helps us provide you with a superior service and allows us to serve you better.
When you register an enquiry with the Australian Centre for Integrative Studies through one of our channels, the personal information you provide, you will be entered into our database.
Our database is a customer relationship management system which may be shared by small training institutes for the purpose of information distribution. Your details will not be sold to any other association or organisation.
If you do not wish your details to be shared with small training institutes outlined above, you must specifically advise ACIS.
The Australian Centre for Integrative Studies will not otherwise trade, sell or rent personal information about our customers to or with third parties.
4. When and how can you opt out?
If you wish only to receive information about your specific enquiry to the Australian Centre for Integrative Studies or as legally required, you may request that you do not receive other communications from the Australian Centre for Integrative Studies or any other association or organisation referred. Therefore you may “opt out”. If you wish to opt out you can do so by contacting the Australian Centre for Integrative Studies on (02) 9386 1600 or click on privacy@acissydney.com.au and The Australian Centre for Integrative Studies will activate your request within ten working days.
5. Security of personal information
The Australian Centre for Integrative Studies takes all reasonable steps to protect the personal information we receive. Information collected is stored in an appropriately secure format retained in accordance with the Australian Centre for Integrative Studies records management system. Only authorised personnel have access to our client’s personal information, and work under strict controls and procedures.
6. Are there other circumstances where personal information will be given to anyone else?
There are some circumstances where the Australian Centre for Integrative Studies may be required to disclose personal information about you. We may need to disclose information to third party contractors and service providers to assist us to operate our business or to provide a service to you (i.e. service providers that assist us to send out our mail/email to customers, data base management etc). There may be other cases where we advise you at the time the information is collected that a third party will also receive that information. If the Australian Centre for Integrative Studies does engage contractors and service providers to handle personal information, we require these associations, organisations and service providers to agree to comply with our Privacy Statement and with strict conditions governing how personal information is to be handled. Otherwise, the Australian Centre for Integrative Studies will only disclose personal information if this is required by law or permitted under the NSW Privacy and Personal Information Protection Act 1998.
7. How can you check and update your personal details and preferences?
You have the right to access and correct your personal information and privacy preference at any time via us. If you would like to update or delete your personal details, please contact the Australian Centre for Integrative Studies on
Email: privacy@acissydney.com.au
(If you contact us via email, you will be sent one final email confirming your request has been processed.)
Telephone +61 2 9386 1600 and request your information to be removed.
8. What are cookies and how does the Australian Centre for Integrative Studies use them?
The Australian Centre for Integrative Studies does use session cookies on the internet site.
A session cookie lets us know that you are the same person whenever you are on the website. Therefore if you select a particular enquiry we will be able to identify the type of enquiry you have chosen. Once you have closed down the browser, the cookie is destroyed and no personal information is maintained.
9. Changes to this Privacy Statement
The Australian Centre for Integrative Studies may change this Statement from time to time, particularly when new industry codes and services are introduced.
This statement was last updated in February 2010.
10. What if I am concerned about a breach of privacy by The Australian Centre for Integrative Studies?
If you have any queries or concerns about the way The Australian Centre for Integrative Studies has collected, stored, used or disclosed your personal information you should write to us as soon as possible and we will conduct a full review. Address your correspondence to:
The Australian Centre for Integrative Studies
3 Church Street
Waverley NSW
or email: privacy@acissydney.com.au